Shipping Policy
Autocado is committed to providing our customers with the best prices and experience. We offer low shipping rates on our products and expedited shipping options for emergency repairs.
The delivery timeframes on our website are calculated based on ground shipping according to location, package size, and shipping carriers’ transit times. Please note: The get-it-by dates are estimates, and In any event, we are committed to keeping you informed as updates become available and delivering the parts you need as quickly as possible.
- "Business days" for ship-out or delivery timeframes refer to Mondays through Fridays only. (Do not include Saturdays, Sundays, and USA Holidays [that fall on a weekday] when counting business days.)
- Example #1: The order has a delivery timeframe of 3-5 business days, and the tracking number shows that it left our warehouse on a Monday. Begin counting from the following business day (Tuesday). Assuming no holidays fall within 3-5 business days, you can expect your package to be delivered on Thursday, Friday, or Monday of the following week.
- Example #2: The order has a delivery timeframe of 3-5 business days, and the tracking number shows that it left our warehouse on Friday. A holiday falls on Saturday. Begin counting from Monday, which is the next business day. You can expect your package to arrive by Friday.
- We may not process or deliver packages on Saturdays, Sundays, or holidays.
- Autocado does not ship to PO Boxes or APO/FPO addresses, and orders placed with these types of addresses may be delayed.
- Shipping charges (for both original orders and returns) are non-refundable.
Delivery Timeframe
Unless otherwise specified as an expedited shipment, most orders are processed for shipment or leave the warehouse within 24-48 hours of your order confirmation date. Delivery or transit times will vary depending on the package size and delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from when the packages leave our warehouse. Orders containing bumpers, doors, hoods, or other large still qualify for free shipping. However, these items require special handling and are usually shipped via truck freight, where delivery or transit times may take a bit longer (see Truck Freight information below). In addition, there may be instances where orders with multiple parts/items will have various tracking numbers depending on which warehouses the parts/items will be coming from. We disclaim all liability for orders not meeting anticipated delivery dates.
Truck Freight
Unless otherwise specified as an expedited shipment, most orders are processed for shipment or leave the warehouse within 24-48 hours of your order confirmation date. Delivery or transit times will vary depending on the package size and delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from when the packages leave our warehouse. Orders containing bumpers, doors, hoods, or other large still qualify for free shipping. However, these items require special handling and are usually shipped via truck freight, where delivery or transit times may take a bit longer (see Truck Freight information below). In addition, there may be instances where orders with multiple parts/items will have various tracking numbers depending on which warehouses the parts/items will be coming from. We disclaim all liability for orders not meeting anticipated delivery dates.
While we are happy to offer products to customers located in Alaska or Hawaii, shipping to these locations may require additional charges and delivery days.
Damaged Shipments
Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it occurs occasionally. If you happen to receive a damaged part, please contact us immediately [email protected], to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 30 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages, and all claims from such incidents must be reported and processed through the shipping company. See Risk of Loss (below) for additional information.
Risk of Loss
All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping points. This means that the risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will gladly assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.
Shipping to Alaska and Hawaii
While we are happy to offer products to customers located in Alaska or Hawaii, shipping to these locations may require additional charges and delivery days.
Damaged Shipments
Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it occurs occasionally. If you happen to receive a damaged part, please call us immediately to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 90 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages, and all claims from such incidents must be reported and processed through the shipping company. See Risk of Loss (below) for additional information.
Risk of Loss
All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.
Information Regarding Partial Deliveries
Usually, packages received after the first delivery will be delivered the following business day. Note that order tracking details obtained from the shipper may not show the most current package location or status. Please get in touch with us at [email protected] for updated information if you have not received the remainder of your order within two business days after the first delivery.
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